Privacy Policy

This privacy notice sets out the details of how UP2ELEVEN LTD (“we”, “us”, “our”) as data controller, collects and processes your personal data when you make a purchase from us, or through your use of our products, services or our website or social media channels.

For the purposes of this privacy notice, personal data shall mean any information that can be used to identify an individual whether directly or indirectly (“Personal Data”) as defined by the UK GDPR and the Data Protection Act 2018.

Please read through the content of this Privacy Notice carefully and ensure that you understand it. If you do not understand the content of this Privacy Notice or do not accept or agree with any terms then you must stop using the Website and/ or accessing our online platforms, social media groups or pages immediately. If you have already provided us with any Personal Data then please contact us immediately using the contact details below. When you provide us with your Personal Data you are warranting that you are over 18 years of age.

How we collect / process personal data

We may collect and process Personal Data that you provide to us with when you email to request information through a contact form, purchasing our products or services or by any other communication between us via email, text or through our Website. We may also collect and process Personal Data received from third parties as detailed further below.

Our grounds for collecting and processing your Personal Data

 When we collect and process your Personal Data, we will comply with the relevant data protection laws and principles such as the UK General Data Protection Regulation (“UK GDPR”) and the EU General Data Protection (“EU GDPR”) and the Data Protection Act 2018 which means that your data will be used lawfully, fairly and in a transparent way and kept securely and only for as long as necessary for the purposes we have told you about.

When we collect and process your Personal Data, we do so on the basis of a lawful condition which will be because you have given your consent for us to process your data, we have legal permission to do so, we are under a contractual or legal obligation, or it is in our legitimate interests to do so. We confirm that we shall only collect and process your Personal Data for purposes that are clearly outlined prior to you providing us with your data, or for a legitimate reason.

The types of Personal Data which we process will vary but typically may include:

·  Contact Information: this may include your name, date of birth, email address, phone number, business contact details, correspondence address, IP address and any messages or communications that you may provide to us through our website. We shall process this data for the purposes of communicating with you and for record keeping on the lawful grounds of legitimate interest.

·  Client Information: where you purchase services from us then we may process Personal Data in connection with your purchase and the supply of that purchase, as well as keeping appropriate records. Such information may include your personal Information, billing address, delivery address, credit card or other payment details and we shall process this Personal Data on contractual grounds.

We do not collect any special category Personal Data. Special category data includes Personal Data relating to your health, race or ethnicity, political opinion, religious or philosophical beliefs, trade union membership, genetics, biometrics, sex life or sexual orientation. We do not process any Personal Data relating to criminal offences and convictions.

Security

We take the protection of your Personal Data seriously and have taken suitable and reasonable steps to protect the Personal Data we hold from misuse, loss, unauthorised access, and any modification or disclosure.

We limit access to your Personal Data to only those employees, agents, contractor or third parties that we engage that have a business need to access your Personal Data. We confirm that they will only process your Personal Data on our instructions and must agree to keep it safe and confidential.

If you are submitting any Personal Data over the internet that you wish to remain private, please note that whilst attempts are made to secure information transmitted to our website, there are inherent risks involved in transmitting information across the internet. If you would prefer to provide us with your Personal Data through alternative means, then you can contact us using the details below to arrange this.

We do not transfer your Personal Data outside of the UK or EEA.

Retention

We agree not to keep your Personal Data for longer than we require having regard to the purposes for which we have collected it, including any legal or record keeping requirements. Where your Personal Data is no longer required, we agree to take reasonable steps to destroy or permanently de-identify your Personal Data.

Your rights

You have rights under the relevant data protection legislation in relation to your Personal Data. These include the right to be informed about our collection and processing of your Personal Data, you right to access and receive a copy of any of your Personal Data we hold, to ask us to correct any errors, to erase or delete your Personal Data and to restrict or object to how your Personal Data is processed. Should you wish to exercise any of your rights then please contact up2eleven@outlook.com

Links to other sites

The Website may contain links to other sites. We are not responsible for the privacy practices of those websites and have no knowledge of whether cookies or other tracking devices are used on any such linked sites. If you have any concerns regarding the privacy of your information you should ensure you review the privacy policies of those sites before disclosing any of your personal information

Changes to this Privacy Notice

We reserve the right to alter or amend this Privacy Notice without any prior notice to you. Should our Privacy Notice be altered, the new Privacy Notice will be posted on the Website. Your first use of our website after the date of any amendments or alterations to this Privacy Notice will constitute your acceptance of such changes, therefore we recommend you review this Privacy Notice regularly to keep informed of any changes.